An ethics class dealing with the one thing we never want to hear..."That's not what you told me!" Especially if it's exactly what we did say and that very thing represents the problem we're facing. In this class, we work with ethical dilemmas not caused by us. Usually the problem was caused by another agent who had the client before us, but the customer is unhappy and we are the ones who have to deal with them. This class suggests a few things that may help.